Customer Service
Department
Our business hours are 10 a.m. to 5 p.m. Pacific Time, Monday to Friday. While we do address emails in the evening and on weekends, please expect a response by the next business day.
If you'd like to speak with us directly over the phone, please email us with your name, phone number, and a brief description of your questions, and we will call you as soon as possible during our business hours.
Frequently Asked Questions
Many questions can be answered quickly and easily via our Frequently Asked Questions (FAQ) section. For common questions
about our apparel, sizing, and returns/exchanges visit the FAQ page.
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
Returns and Exchanges
To request a return or exchange for purchases made directly through www.KuttingWeight.com, follow the instructions below: First, print out and
include the completed kutting weight return slip. THEN, click here to get your
free return shipping label.
*Free shipping and prepaid return shipping labels do NOT apply to
international orders*
*Proof of purchase must be obtained from product purchased by you. No
requests from groups, clubs or organizations will be honored. We will not honor
incomplete submissions. Not responsible for lost, late or undelivered
submissions. While most refunds/exchanges are processed much faster,
please allow up to one week for your refund/exchange to be processed. This
is limited to one redemption per household or name (no organizations).
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