Customer Service Department
Live Chat: All day, every day!
Calls: 7 days a week, 5:00 a.m. - 8:00 p.m. Pacific Time
While we do address emails in the evening and on weekends, please expect a response by the next business day. Our in-house hours are 10:00 a.m to 5:00 p.m. Pacific Time, Monday to Friday.
Many questions can be answered quickly and easily via our Frequently Asked Questions (FAQ) section. For common questions about our apparel, sizing, and returns/exchanges, please click here to visit the FAQ page.
Have Questions? Drop Us A Note!
RETURNS AND EXCHANGES
To request a return or exchange for purchases made directly through www.KuttingWeight.com, follow the instructions below: First, print out and include the completed KUTTING WEIGHT RETURN SLIP.
CLICK HERE TO GET YOUR FREE RETURN SHIPPING LABEL
*Free shipping and prepaid return shipping labels do NOT apply to international orders*
Address for Returns:
7861 Ruffner Ave.
Van Nuys, Ca 91406
*Proof of purchase must be obtained from product purchased by you. No requests from groups, clubs or organizations will be honored. We will not honor incomplete submissions. Not responsible for lost, late or undelivered submissions. While most refunds/exchanges are processed much faster, please allow up to one week for your refund/exchange to be processed. This is limited to one redemption per household or name (no organizations).