Customer Service Department
Days & Hours:
Monday - Friday, 5:00 a.m. - 5:00 p.m. (PST Pacific Standard Time)
Many questions can be answered quickly and easily via our Frequently Asked Questions (FAQ) section. For common questions about our apparel, sizing, and returns/exchanges, please click here to visit the FAQ page.
To request a return or exchange for purchases made directly through www.KuttingWeight.com, follow the instructions below:
- Click here to go to our Return Center.
- Select the product(s) and reason(s) for submitting a return/exchange.
Print out the free return label and attach it to any parcel of your choice.
- Put the unused product(s) in the package and drop it in the mail.
- If you would like to submit an exchange, make sure to include the Kutting Weight Exchange Slip.
You can download and print it out here: KUTTING WEIGHT EXCHANGE SLIP.
IMPORTANT: Please make sure to place this slip inside your return parcel. Clearly write the item that you would like to exchange on the Exchange Slip.
*Free shipping and prepaid return shipping labels do NOT apply to international orders*
Address for Returns:
7901 Ruffner Ave
Van Nuys, CA 91406
*Proof of purchase must be obtained from product purchased by you. No requests from groups, clubs or organizations will be honored. We will not honor incomplete submissions. Not responsible for lost, late or undelivered submissions. While most refunds are processed much quicker, please allow 2 to 4 weeks for your refund to be processed. This is limited to one redemption per household or name (no organizations).